Information Technology-Systems Tech

Title:  Information Technology - Systems Tech
Department: Finance & Administration
Reports to:  Chief Information Officer
Other:  Regular, Full-Time, Non-Exempt, Eligible for Benefits
 
Position Summary/Responsibilities: 
Assist in the administration of all Windows platforms. Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues.  Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users.  Integrate and align these duties with other organizational information systems to support and promote the Balanced Scorecard initiative by providing excellent customer service to management, staff, and external customers.

Knowledge, Skills& Abilities Requirements:

Information Technology:
•Windows Server
•VMWare
•Exchange
•Active Directory
•DNS
•NAS/SAN/DAS
•ISP
•MS Office Suite

Technical/Analytical:
•Prioritize work and successfully handle multiple priorities.
•Demonstrate excellent technical skills with an understanding of system networks, applications and databases.
•Work well under pressure and respond to deadlines with urgency.
•Work independently as well as collaboratively with others on tasks and projects.
•Ability to define problems, collect data, establish facts and draw valid conclusions.
•Conduct policy, system and service research and analysis.
•Presents findings to key constituents.
•Ability to define problems, collect data, establish facts and draw valid conclusions.
•Ability to learn new systems and software as necessary and defined.

Project Management:
•Ability to adapt to changing environments and manage multiple priorities, organize and prioritize accordingly to meet deadlines
•Ability to lead the planning, organization, monitoring and control of all aspects of a project and the motivation of all involved to achieve the project objectives within agreed parameters including performance criteria
•Competence in determining project success/failure criteria upon which the relative success or failure of the project may be evaluated
•Proven integration skills bringing people and technology together to perform effectively

Customer Service Orientation:
•Strong interpersonal skill and can work well with a team
•Communicates ideas clearly and effectively both orally and written to management and staff, to include across departments.
•Provide required reports to the management and staff.
•Maintains professional relationship and provides excellent customers service to internal and external customers
•Identifies and resolves common customer problems, issues or concerns.
•Utilizes tools and techniques for seeking out information on customer needs and priorities
•Conducts analysis of daily problems for trends and takes steps to avoid recurrence

VSUW Core Competencies:
•Excellent customer service orientation
•Teamwork and cooperation
•Quality work and continuous improvement
•Act with compassion and caring
•Uphold the highest ethical standards

Other Requirements:
•Minimum three years experience in Information Technology/Services or a degree in related field.
•Minimum five years relative professional work experience commensurate with no degree.
oThe right combination of education and/or relevant experience may be substituted in lieu of degree requirements
•Ability to work hours outside the standard 8:30 AM to 5:00 PM timeframe and to travel, if necessary. Position could be for example 11:00am to 8:00pm.
•Valid Arizona driver’s license, proof of automobile insurance, and daily access to personal vehicle.

Reporting to this position: No direct reports

Physical demands and work environment:
•Work is performed primarily in an office setting and while performing the duties of this job, the employee is regularly required to stand, sit and demonstrate manual dexterity.
•During specific times of the year, the employee is required to visit a variety of direct service settings across the community.  Additional mobility is required during this activity.
•Occasionally may be required to lift moderately heavy objects (up to 25 pounds) during the course of the workday.

Resume & Cover Letter Submitting Options:

It is highly recommended that you submit a cover letter with your resume.

Email
staffing@vsuw.org
Please attach your information as an MS Word document, PDF file or plain text document.

If you have questions, please email us at staffing@vsuw.org. Visit www.vsuw.org to learn more about us. Please no phone inquiries. Interested candidates should submit their cover letter and resume to us by Monday, March 28th, 2011. VSUW is an E.O.E.